A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
To enable us to monitor the usage of our website and the success of our marketing, we may use Google Analytics, Jetpack Stats or Statcounter which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
If you would like to see a full up-to-date list of all cookies used by our website, you can use the following cookie-checking website http://sitebeam.net/cookielaw/test-your-compliance/ (other cookie-checking websites are available).
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
This is the privacy notice (policy) of MacMarshalls Ltd. ‘We’ or ‘us’ refers to MacMarshalls Ltd.
MacMarshalls Ltd is committed to protecting your personal information. This notice explains how we collect and use the personal information about you, if you are a client, business associate, professional contact, former client, prospective client or other contact of MacMarshalls Ltd and whether you visit our website or interact with us in any way. As well as including information that could identify you it also includes information that could not.
We understand that all users of our website are concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is specific and strict. It complies with UK law and the EU General Data Protection Regulations (GDPR). If you think our policy falls short of your expectations or that we are failing to abide by our policy, please contact us.
We regret that if there are one or more points of this policy that you are not happy with you have the option to leave this website immediately.
Who we are
MacMarshalls Ltd is a private Limited Company, registered in England and Wales under number 12129702. A list of its Directors are available for inspection at its registered office which is Hamill House, 112-116 Chorley New Road, Bolton, England, BL1 4DH.
Telephone: 01204 565660 Email: email@example.com
MacMarshalls Ltd operates the website www.macmarshalls.co.uk (the “website”).
MacMarshalls Ltd is a data controller under the data protection rules and its contact details are shown above.
A cookie is a small file that will ask permission to be stored on your computer’s hard drive. It records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.
Your data security
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. Please do not divulge any sensitive information via our website. One of the Directors will be discuss your details with you in person. Your personal data is stored on a secure cloud account, backed up by passwords.
MacMarshalls Ltd has a Data Protection Policy. Please report any external breaches to Mrs S Marshall immediately.
Information we gather/collect & how we use the data
Except as set out below, we do not share, sell or disclose to a third party any personally identifiable information collected at this site. The following lists information we collect from you, either through the website or given to us in any other way:
- Identity and contact data - personal and identity data, including names, date of birth, information about your family, copies of ID and contact details;
- Financial data - including details of your bank accounts, payment card details, payments due to you, grant payments, your income, tax details and payments;
- Business data - including details of your business, management information, your property and your affairs, including grant applications, maps and surveys, tenancies, contract farming agreements, licences and land registry title documents;
- Transaction data - details of the services we provide to you;
- Profile data - including passwords and login details for online accounts and third party applications or service providers, such as HMRC, the Rural Payments Agency and other specialist software providers;
- Technical data - information we collect automatically when you visit our website (‘cookies’) such as your IP address, browser details and device details;
- Marketing and Communications data - including your preferences in receiving marketing from us and your communication preferences.
The information we collect from you will be used to provide you with the services you request, to verify your ID for security purposes, for marketing our services and products. Information that does not ID an individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We may also collect your data from other sources, including:
- Identity and Contact Data, Financial Data and Business Data from professionals and others providing you with services, such as your accountant, financial advisor, solicitor, architect, or bank all based in the UK;
- Identity and Contact Data from your clients and customers who pass your details to us for the purpose of communicating with you in connection with the services we are providing;
- Business Data and Financial Data from accessing your accounts with third party suppliers, or with third party applications or online accounts, such as HMRC, the Rural Payments Agency and the Land Registry who are all based in the UK.
When we obtain information from you specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us the information you are also giving us permission to pass it onto the relevant person.
We shall not divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
All information obtained from you is used to correspond with you, for the purpose of quality control and improvement of the website, to send you news about the services you are signed up to and to tell you about other services.
We may transfer your personal data to third parties providing services to us outside of the UK and European Economic Area (EEA). This includes parties providing IT administration services and hosting services (including Sage, G Drive, Dropbox, WeTransfer) and parties providing assistance with managing our marketing databases. When we transfer personal data outside of the EEA, we will ensure a similar degree of protection by ensuring at least one of the following are in place:
- Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
- Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe;
- In the US, we may transfer data as part of the Privacy Shield.
Keeping your data and information
We keep information and data which forms part of our business record for a minimum of six years. This is the period required to support a claim or defence in court, it is also the period which the tax collecting authorities may demand. You need to inform MacMarshalls Ltd if your if your personal data changes.
Except where specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
Changes to this Policy & the way we treat personal information
We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website. By continuing to use our website you will be deemed to have accepted such changes.
Please contact us if you have any enquiries arising from this privacy notice. You have the right to update the details we hold about you, request a copy of the information we hold about you, request we erase all personal details we hold on you (except where we have a legal obligation to retain such information), have the information we hold about you transferred to another organisation (for legitimate reasons), object to automated profiling and processing. All requests must be put in writing to Mrs S Marshall (contact details below). We will respond requesting proof of identity, the reasons and details of your case.
© MacMarshalls Ltd, Hamill House, 112-116 Chorley New Road, Bolton, BL1 4DH
Complaints Handling Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by Sophie Marshall, the responsible person, who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by another Director.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.